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The Daily Grind Restaurant is Teh Suck

December 1, 2008

This past Sunday my wife and our friend decided to meet for a late breakfast. At my suggestion we tried the Daily Grind on Washington. I hadn’t been there in a while and had been meaning to as their breakfast sandwiches are fantastic.

My wife and I arrive and our friend was at the counter ordering her food. Excited as we’re up next we both order the breakfast sandwich with coffee. The woman(#1) behind the counter notifies us that they may be out of  croissants. Checking she confirms that they are out. The key ingredient in their breakfast sandwich is the croissant so we cancelled our order and I ordered the Migas, my wife ordered an omelet with potatoes. Two simple orders.

”That will be $26.35 please.” Woman #1 said

“Are you freaking kidding me? For a half order of migas, one omelet and two coffees?” I screamed in my head.

I paid without mentioning my displeasure, it was a nice day and I wasn’t going to ruin it by complaining about being overcharged for eggs, potatoes and tortillas. Flag #1

The restaurant was nearly a third full so we were hoping that it wouldn’t take long.

My wife and I went to grab some coffee, they were out. No problem, they went to brew some more. The last time I was there they had a variety of coffees, now there was house and decaf. Hey these are trying times, no big deal. Flag #2

Some more people entered and every time the front door opened it was violently slammed shut by the strong spring on the door. It was a jolt to the system but otherwise was bearable. Flag #3

This was red flag number three but by all means no reason to throw in the towel just yet.

We waited for the coffee and talked. We waited some more. Then another women(#2) brought out plates that weren’t ours. She tried to find the table who’s marker # matched her order but couldn’t find it. They figured the people left. Noticing that I ordered the migas she offered the plate to me. I don’t eat meat and this one had chorizo so I declined. Woman #2 put the plates of food back on the counter and asked woman #1 if she saw marker # 6. Woman #1 said she did not and woman #2 rudely stated she was going to leave the food right there until woman #1 figured it out. Flag #4

We waited some more.

The family of five next to us were starting to get a little antsy waiting for their food.

We waited some more. Flag #5

An hour passes and our friend gets her order, its slightly wrong. No big deal but it’s just another reason to not be happy. My wife’s order comes out, it is slightly wrong as well. Flag #6

I wait for my food.

Woman #1 passes by to another table and on her way back by our table I mention to her that we have waited over an hour in a nearly empty restaurant and that the kitchen has gotten our orders wrong. I try to bring her in close so as no other patrons can hear me. I me be opinionated some times but I do not want to draw attention to me or the restaurant. I’m still, at this point, giving them the benefit of the doubt and assuming these tiny things that have happened are just a series of mishaps. I wanted to take one for the team.

“Oh sorry we told people the wait would be at least 45 minutes” Woman #1 says

“We weren’t told that” All three of us chimed in unison.

“I can’t remember who was told what.” Flag #7

We all look at each other confused.

“Oh that’s ok, do you want your money back?” Woman #1 asks.

We don’t say anything.

“That’s fine I’ll get you your money”

I feel a little embarrassed and angry that I potentially caused a scene. The three of us were unhappy and living in the free country that we do we have a right to voice our displeasure in the level of service we paid for and received yet I feel that I was ‘out of line’ somehow.

I still did not have my food at this point

Woman #2 appears throws down $20(my total bill was $30, our friends was $14 – $44) and says “That’s all your getting, you’ve got your food and that’s all your getting.” She storms back to the counter. Flag #8

My wife follows with her plate of food to talk to this woman at the counter. Woman #2 grabs the plate of food from my wife and throws it in the garbage. She then called my wife a piece of shit and told her to get out of her restaurant. Turns out woman #2 was the owner of the Daily Grind.

She yells at our friend and I from behind the counter, across the room in front of her entire restaurant that we need to ‘get the fuck out of here you pieces of shit.’

WOW

I could not believe that we were being treated this way. After a series of red flags we chose to voice ourselves and now we were being belittled and thrown off the property. We were not loud while we waited, we talked and drank the horrible coffee. We tried to tell Woman #1 that we weren’t happy. We didn’t ask for a refund, it was offered. Now the owner who only 5 minutes before was falling hand over feet to help another patron get some coffee was now going apeshit on us for complaining.

She is still screaming at us and our friend gets up to meet her at the counter to try and resolve this in a mature manner. She tries to speak to her in a quiet tone so as to bring some order but the owner was not having any of it.

“Get the fuck out of here you pieces of shit and never come back!” She screams again.

“Go to fucking IHOP.” She says while flicking her hand as if to shoo us away.

Now say what you will about IHOP and their menu but at least they have a code ethics and the big rule in that code of ethics that all businesses in the service industry adhere to is; The customer is always right, even when they aren’t.

Well, we were and now this woman is going insane. My wife and I have never backed down from a fight before so this woman has obviously gotten our blood boiling.

“Are you serious.” I say to her still trying to figure out if I am still asleep or not.

“Get the fuck out of here! Get the fuck out of here!” She screams again.

It was obvious we were dealing with a raging lunatic. I started to think that maybe she had a bad day, maybe she let most of her kitchen staff go and wasn’t expecting another 10 people to show up. I was still trying to give her the benefit of the doubt.

Then she called us pieces of shit again. Clearly this woman is unstable and should be avoided at all costs. I know I will never go back even if she would let me. Daily Grind is dead to me.

The family of 5, who had just gotten their food before us, got up to leave. No doubt leaving their half eaten meals on the table in disgust.

Another patron met us in the parking lot as we were leaving and said that the owner was crazy and that she would never be back. It’s sad that all this happened on such a nice day, I still cannot believe it. I have never been accosted like that and had to pay for it.

I almost feel like taking this woman to small claims court and charging her with assault and robbery but I won’t I’ll just hit her in her pocket book and warn all of you to

NEVER GO TO THE DAILY GRIND ON WASHINGTON THE OWNER IS BATSHIT CRAZY

 

Rating on Yelp for Daily Grind since July 08

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21 comments

  1. Thanks for this. I will NEVER go back. Might I suggest The Breakfast Klub as a delicious and affordable alternative?


  2. Dude, you did a good job restraining yourself. Honestly, I would have freaked the **** out if she had said that to me and I am the least confrontational person on earth. I used to go in there all the time for breakfast, but it’s been years since I visited with any regularity. I’m obviously never going back now. Wow.


  3. That’s all the proof I need. I have been once (and waited forEVER for lunch – when it was dead as a doornail). I won’t go again.


  4. Wow. Batshit crazy. It has been on my list of places to try … it is now scratched off.


  5. […] And out of this Thanksgiving weekend comes an even stranger story: the owner of The Daily Grind, down the street from Catalina, appears to have totally and completely lost her mind. […]


  6. Sorry you had that experience. We have stopped going to the Daily Grind as well. We really liked the food, but the service (while not rude…) has become unbearably slow. I can understand slow service when the place is crowded, but when there are just a few tables and you wait more than an hour for a simple breakfast, there is just no excuse. (And you pay a premium, as you mentioned…)


  7. […] Miscellaneous I’ve always heard about this place but have never been. After reading this I’m staying far, far away. No business should ever treat a customer like this. EVER. (Unless […]


  8. This is really something. I used to frequent the Grind for their great food and good wifi. The coffee was always crap but the main reason I stopped was due to serious air conditioning problems they’ve had over hot spells making the place unbearable, and the last time I went it was closed without notice or warning. I’ve always thought the owner and her kin were very strange about how they went about their business from countless hours of observation. My prediction is they’ll be out of business inside a year. Times are indeed trying, but it seems that would be an opportunity to step up service quality to hang on to whatever business you’ve got. It’s definitely fascinating how service establishments have to contend with social media spreading the word, good or bad. Word gets around faster than ever before.


  9. Holy crap! Had been wanting to try it, but it’s off my list. I’ll certainly warn others. An owner who screams and cusses at you? Not acceptable in any way, any form.


  10. I used to love Daily Grind. Then it went south. I’m sorry you had this experience. I would also try Onion Creek for breakfast, they have great breakfast sandwiches. Also, Berryhill on 11th just expanded their breakfast menu. It is never crowded and the food is fast, the service is good.


  11. thanks for the insight…sorry you guys went through this.
    Awful…simply awful


  12. Whoa. Good to know!

    (I also second, third, fourth Breakfast Klub. But get there early or wait in a looooong –and very worth it!– line!)


  13. Wow. The terrible coffee kept me from going back, but this has definitely stopped any chances of my giving them another shot. It makes me sad and angry to hear of a human being treating another human so terribly. Simply atrocious.

    I’m a huge fan of King Biscuit. Their patio is lovely, and the breakfast/brunch menu is amazingly affordable and the atmosphere is laid back and friendly.


  14. Wow! You really did an excellent job at restraining yourself. I would have lost it way sooner.

    I am glad I have never tried this place now. It always looked like a dump to me and I never understood why people liked it.


  15. I wasn’t impressed with this place the one time I went, but it was crowded, and I figured that was the problem…perhaps not, after reading this. Congratulations on not popping her one in the nose; I don’t know if I could have shown the same restraint!


  16. Such a shame all around on this. Total BS that y’all got abused. The customer is always right…unless your meds don’t kick in before you meltdown.

    Who is the owner? I thought it was Jack – the balding 40 something dude.

    Guess I’ll need to find a new work from home base of operations.


  17. holy bat crap droppings. Point taken, that’s ABSOLUTE BS. No more Daily Grind for this hungry chica.


  18. haha…wow…


  19. I know woman #1 and she has been there for about 4 yrs on the weekends…please do not confuse her as”the owner” or as woman #2. Woman #2 is the new partners wife.


  20. I’m sorry if it seems that I confused the two, I didn’t mean that. Woman #1 although somewhat aloof was not rude to us. Woman #2 told us she was the owner, I personally didn’t believe her as I thought she used that to disarm us.

    Regardless I will never go back, that experience has ruined that place for life and if someone mentions that they want to go their for food I will do my best to dissuade them from going


  21. […] The Daily Grind Restaurant Is Teh Suck December 1st, 2008 — “This past Sunday my wife and our friend decided to meet for a late breakfast. At my suggestion we tried the Daily Grind on Washington. I hadnt been there in a while and had been meaning to as their breakfast sandwiches are fantastic. My wife and I arrive and our friend was at the counter […]” 20 Comments […]



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